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Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The period for cancellation is fourteen days from the day that you, or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order. In order to exercise your right of cancellation, you must inform us (SERAG-WIESSNER GmbH & Co. KG, Zum Kugelfang 8, 95119 Naila, Germany, Tel. No. +49 (0)9282 937-220, Fax No. +49 (0)9282 937-9369, e-mail: info@serag-wiessner.de) in a clear statement (e.g. a letter sent by post, telefax or e-mail) of your decision to cancel the contract. To do so, you can use the Sample Cancellation Form below, but this is not mandatory. If you send the notification that you are exercising the right to cancel prior to expiry of the cancellation deadline, this suffices to comply with the cancellation deadline.


If you cancel this contract, we are obliged to refund any payments we have received from you, including the delivery charges (except for additional costs incurred as a result of you selecting a method of shipping other than the most cost-efficient standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification from you that you were cancelling this contract. For this refund, we use the same method of payment that you used in the original transaction unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse the refund until the goods have been returned to us or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods promptly, and in any event no later than fourteen days from the date on which you informed us of the cancellation of this contract, to SERAG- WIESSNER GmbH & Co. KG, Versandlager, Stegenwaldhauser Str. 6, 95152 Selbitz, Germany. The deadline is met if you dispatch the goods before expiry of the fourteen-day period.

You must bear the direct cost of returning the goods.

You will only have to pay for any diminished value of the goods, if this diminished value is attributable to handling other than that necessary to examine the quality, properties and functionality of the goods.

The cancellation should be addressed to:

Zum Kugelfang 8 – 12 
95119 Naila
E-Mail: info@serag-wiessner.de 
Fax: +49 (0)9282 937-9369

Returned goods should be addressed to:

 Versandlager Stegenwaldhauser Str. 6 
95152 Selbitz


(If you want to cancel the contract, please complete the form or download it here and return it to us).

By letter:
Zum Kugelfang 8-12
95119 Naila 

By fax:
+49 (0)9282 937-9369

By e-mail: 

I/We* hereby cancel 
the contract concluded by me/us* 
for the purchase of the following goods*/
for the provision of the following service*
Ordered on*/received on*  
Name of the customer(s)
Address of the customer(s)
Signature of the customer(s)  

*Delete as applicable


The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed under www.ec.europa.eu/consumers/odr. Our e-mail address can be found in our Legal Notice[HF(1] . We are neither obliged nor willing to participate in the dispute settlement procedure.